Support

Write to support@livoenterprises.com. A person reads every message, usually within a day.

When something goes wrong, the most useful thing you can tell us is what you tapped and what happened next. Screenshots help. If a capsule won't open, the filename and the browser you tried are enough for us to start.

Common questions

Where are my capsules?

In the Files app, under On My iPhone (or iPad) › LivoCapsule › TimeCapsules. They're ordinary files. Copy them anywhere.

Can someone without LivoCapsule open one?

Yes. Unzip it and open index.html in any browser. Windows, Mac, Linux, a phone — anything with a browser.

Does LivoCapsule upload my photos anywhere?

No. Livo Enterprises has no servers. The only network use is optional: if you sign into a Microsoft OneDrive account, LivoCapsule reads photos from it directly, on your device.

Do I need OneDrive?

No. LivoCapsule works with your photo library alone. OneDrive is for people who already keep photos there.

Will it change or delete my photos?

Never. Edits made in LivoCapsule are saved as new photos in your library; the original is untouched. Capsules contain copies.

What if I delete the app?

Your photos are still in your photo library and your capsules are still in Files — provided you chose to keep them when iOS asked. Memories you built inside the app (the ordering, stories and tags) are removed with it unless you made a backup from Settings first.

I bought it on one device. What about my family?

LivoCapsule supports Family Sharing. Anyone in your Apple family group can install it and use Restore Purchases in Settings.

Can I get a refund?

Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.

Privacy questions

For anything about your data, write to privacy@livoenterprises.com. Our privacy policy is short and written to be read.