When something looks wrong

“Showing the small copy”

Open a photo full screen and, if the full-size picture cannot be shown, the caption under it says why: the photo is not in Photos on this phone (it was deleted, or is still in iCloud); Livo has no access to Photos (Settings › Apps › Livo › Photos); OneDrive cannot be reached, or needs you to sign in again. Livo shows its own small copy meanwhile; your names and story are safe either way.

Find this photo

Under that caption, Find this photo looks in Photos for the same picture — by its fingerprint first, then among photos taken at the same moment — shows you what it found beside Livo’s copy, and re-links it only when you tap Use this one. If the photo is still downloading from iCloud, let Photos finish and try again.

A dashed square

A tile with a dashed question mark is a photo Livo has no picture for at all. Its story and tags are kept; open it and use Find this photo.

Activity

The line under the Gallery header shows what Livo is doing in the background (an import, a backup, the copies of your capsules) with its progress; tap it for the detail, with Pause or Stop. Organize › Activity lists every job Livo has run, with Pause and Stop. Pausing always says what happens next.

“Data files could not be read”

If Livo cannot read one of its own data files, Organize › Activity shows a card at the top naming them. Nothing was deleted. Restore a backup, or send the names with Send Feedback.

Stop means stop

When you stop a job, what was finished stays and what was in progress is discarded; nothing half-done is kept.

Reaching us

In Organize › Settings, scroll to the About section at the bottom and tap Send Feedback. It opens a mail to feedback@livoenterprises.com with the build and your phone’s details already filled in. Say what you tapped and what happened; a screenshot helps. Or write to support@livoenterprises.com.